Terms and Conditions of Service
I. Acceptance of Terms and Agreement Overview
These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity, and Maa Masala, regarding your access to and use of the website https://uat.maamasla.com/ and all related services, content, products, and features offered through the platform.
By accessing, browsing, registering, or purchasing products from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must discontinue use of the website immediately.
Maa Masala reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes become effective immediately upon publication on the website.
II. User Eligibility and Account Responsibility
The website is intended for individuals who are at least eighteen (18) years of age and legally capable of entering into binding agreements under applicable laws.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You agree to provide accurate, current, and complete information during registration and while placing orders. Maa Masala reserves the right to suspend or terminate accounts found to contain inaccurate, misleading, or fraudulent information.
III. Product Information, Pricing, and Availability
Maa Masala strives to ensure that all spice blends, masalas, seasonings, food products, packaging information, and pricing displayed on the website are accurate and up to date.
However, we do not guarantee that product descriptions, images, nutritional information, ingredients, packaging designs, or pricing are entirely error-free. Product appearance may vary slightly from images displayed online.
All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Shipping charges, where applicable, will be displayed separately during checkout.
Maa Masala reserves the right to modify prices, discontinue products, or limit quantities available for purchase at any time without prior notice.
IV. Orders, Payments, and Billing
Placing an order through our website constitutes an offer to purchase products from Maa Masala. Acceptance of your order occurs only after the products have been dispatched and an order confirmation has been communicated.
We reserve the right to refuse, cancel, or limit orders at our sole discretion, including orders suspected of fraudulent activity or misuse.
Payments must be completed using approved payment methods available on the website, including UPI, debit cards, credit cards, net banking, wallets, or other authorized payment services.
Maa Masala uses secure third-party payment gateways and does not store complete payment card information on its servers.
V. Shipping and Delivery
Maa Masala delivers products across eligible service locations through trusted logistics and courier partners.
Delivery timelines displayed on the website are estimates only and may vary due to weather conditions, transportation disruptions, public holidays, operational delays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Maa Masala shall not be responsible for failed deliveries resulting from incorrect addresses or unavailable recipients.
Risk of loss and ownership of products transfer to the customer upon successful handover of the shipment to the delivery carrier.
VI. Returns, Refunds, and Cancellations
Due to the consumable nature of spices, masalas, and food products, returns are generally not accepted once delivered unless the product is damaged, defective, expired, or incorrect.
Customers must report such issues within forty-eight (48) hours of delivery, along with photographs or other supporting evidence.
After verification, Maa Masala may offer a replacement, store credit, or refund, depending on the nature of the issue.
Orders may be canceled before dispatch. Once an order has been shipped, cancellation requests cannot be accommodated.
Approved refunds will typically be processed within seven to ten business days through the original payment method.
VII. Intellectual Property Rights
All content on this website, including text, recipes, graphics, product images, logos, trademarks, videos, website design, and software, is the exclusive property of Maa Masala and is protected under applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes only.
Any unauthorized reproduction, modification, distribution, publication, or commercial exploitation of website content is strictly prohibited without prior written consent.
VIII. Product Disclaimer and Limitation of Liability
Maa Masala products are intended for culinary use only. Customers are responsible for reviewing ingredient information and ensuring suitability for their dietary requirements and allergies.
To the maximum extent permitted by law, Maa Masala shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the website or products purchased through it.
Our total liability in connection with any order shall not exceed the purchase value of the product concerned.
IX. User Conduct
Users agree not to use the website for any unlawful, fraudulent, harmful, or unauthorized purpose.
You must not interfere with website operations, attempt unauthorized access to systems, upload malicious software, or engage in activities that may damage the website or its users.
Maa Masala reserves the right to suspend or terminate access for violations of these Terms and Conditions.
X. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts where the registered office of Maa Masala is located.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
XI. Contact and Grievance Redressal
For any questions, complaints, feedback, or grievance-related matters regarding these Terms and Conditions, please contact us:
- Brand Name: Maa Masala
- Website: https://uat.maamasla.com/
- Email: aaipl@maaspices.com
- Customer Support: +91 8280336223, +91 8280336277
- Address: Plot No. 409/1198, At: Lokeswarpur, PO: Pallahata, Dist: Khurda, Odisha - 752056, India
