Last Updated: July 2026

At Maa Masala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://uat.maamasla.com/, place orders, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us provide our products and services efficiently. The information we may collect includes:

• Personal Information: Name, email address, mobile number, shipping address, billing address, and account credentials.
• Order Information: Product purchases, transaction details, order history, and delivery preferences.
• Payment Information: Payment details processed securely through authorized payment gateways. We do not store complete card or banking information on our servers.
• Technical Information: IP address, browser type, device information, operating system, and website usage data.
• Communication Data: Information you provide when contacting customer support or participating in surveys, promotions, or feedback forms.

2. How We Use Your Information

Maa Masala uses your information for legitimate business purposes, including:

• Processing and fulfilling orders for spices, masalas, and related products.
• Managing payments, refunds, and order confirmations.
• Providing delivery and logistics support.
• Responding to customer inquiries and support requests.
• Sending updates regarding orders, products, and promotional offers.
• Improving website performance, user experience, and product offerings.
• Detecting fraud, preventing misuse, and maintaining website security.
• Complying with legal and regulatory requirements.

3. Cookies and Tracking Technologies

Maa Masala uses cookies, pixels, and similar technologies to improve website functionality and personalize your shopping experience. These technologies help us:

• Remember your login and shopping cart information.
• Analyze website traffic and customer behavior.
• Improve website performance and content.
• Provide relevant advertisements and promotions.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share information with:

• Payment gateway providers for secure transaction processing.
• Logistics and delivery partners for order fulfillment.
• Technology service providers supporting website operations.
• Legal authorities when required by applicable law or regulatory obligations.

All service providers are required to maintain appropriate confidentiality and security measures.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption, secure hosting environments, firewalls, and access controls. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Request a copy of the personal information we maintain about you.

To exercise these rights, please contact us using the details provided below.

8. Marketing Communications

With your consent, we may send promotional emails, SMS messages, or notifications regarding Maa Masala products, offers, and updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided personal information, we will take steps to remove such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external websites. Users are encouraged to review the privacy policies of third-party sites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Brand Name: Maa Masala
• Website: https://uat.maamasla.com/
• Email: aaipl@maaspices.com
• Customer Support: +91 8280336223, +91 8280336277
• Address: Plot No. 409/1198, At: Lokeswarpur, PO: Pallahata, Dist: Khurda, Odisha - 752056, India